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Last updated: August 2026

Pritchard (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
 

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us about our carpentry, timber framing, joinery and related services.

1. Information we collect

We may collect personal information that you provide to us when you:

• Contact us through our website

• Request a quotation or discuss a potential project

• Contact us by email or telephone

• Provide information relating to a project or property

• Correspond with us about our services
   

This information may include your name, email address, telephone number, address, project details and any other information you choose to provide.

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with the website.
 

2. How we use your information

We use personal information only where necessary for legitimate business purposes, including to:

• Respond to enquiries

• Prepare quotations and proposals

• Discuss and manage projects

• Provide our services

• Communicate with you about work you have requested

• Maintain business records

• Improve our website and services

• Comply with legal and accounting requirements
   

We will not use your personal information for unrelated purposes without an appropriate legal basis.
 

3. Legal basis for processing

Under UK data protection law, we process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

• Contract: where processing is necessary to provide services or take steps at your request before entering into a contract.

• Legitimate interests: where processing is necessary for the reasonable operation and management of our business.

• Legal obligation: where we are required to keep or provide information to comply with the law.

• Consent: where you have given us permission to use your information for a particular purpose.
   

4. Sharing your information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where this is necessary to operate our business or provide our services. This may include professional advisers, accountants, insurers, software providers, website hosting providers or contractors involved in delivering a project.

Where we use third-party service providers, we take reasonable steps to ensure that your information is handled securely and appropriately.

We may also disclose information where required to do so by law or where necessary to protect our legal rights.
 

5. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Some information may need to be retained for longer to meet legal, accounting, insurance or other regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
 

6. Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use the website.

Some cookies may be provided by third-party services used on our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also control or delete cookies through your browser settings.
 

7. Third-party websites

Our website may contain links to third-party websites, such as social media platforms or other websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.
 

9. Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request that we delete your information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Request a copy of your information in a portable format where applicable

• Withdraw consent where we rely on consent to process your information
   

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
 

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: studio@pritchardcarpentry.com
Telephone: 0749 4130813
 

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.